BPO Project Manager

GBPO Project Manager
1.BPO

Manage the daily operations of overseas BPO projects(call centers/customer service), track and analyze the efficiency and quality of the overseas execution teams. Solve the problems occurring during project delivery in a timely manner to ensure high-quality delivery.

2. Maintain good communication with clients, understand their needs and pain points, and take proactive measures to coordinate resources from all parties for resolution.

3. Confirm and prepare the monthly service fee bills, and follow up on the collection of project service fee funds.

4.BPO Serve as a consultant in the overseas BPO field, providing professional pre-sales support for the business team.

1. Be able to use English as the working language.

2. Those with overseas study, living or working experience will be given priority.

3.2BPO/Have more than 2 years of experience in executing or managing overseas BPO projects.

4. Possess good cross-cultural communication skills and be able to cooperate with people from different countries and regions.

5./QATL

Those with cross-border e-commerce customer service experience or auditing experience, and who have held management positions such as QA (Quality Assurance) or TL (Team Leader) are preferred.

6. Have good emotional stress resistance and emotional management ability.